Cancellation & Refund Policy

Before payment

Sending a request is free and does not commit you to buy. You can cancel at any time before you pay the invoice. Invoices that are not paid within 24 hours expire automatically.

If we can't secure the card

If the card cannot be secured at the invoiced price (for example, the listing sells before we complete the purchase), we will tell you and refund everything you paid in full, to your original payment method.

After payment

We buy each card specifically for you as soon as payment is received. For this reason, cancellations and returns for personal reasons (change of mind, price movements after purchase, etc.) are not accepted once the invoice has been paid.

Condition before shipping

We send you photos of the card before it ships. If the card does not match what was invoiced (for example, a different grade, or a raw card below near-mint condition), you may cancel before shipment for a full refund.

Counterfeit or altered cards

Covered by our Authenticity Guarantee: contact us within 14 days of delivery.

Damage in transit

All shipments are insured. If the package arrives damaged, contact us within 48 hours of delivery with photos of the package and the card. We will file the insurance claim and refund or replace once the claim is settled.

Refused or undeliverable shipments

If a shipment is refused or returned because duties were not paid or the address was incorrect, we refund the card price and fee after deducting return shipping, any duties charged to us and any loss in resale value.

How refunds are paid

Refunds are made to the original payment method in Japanese yen. The amount you receive may differ slightly because of exchange rates and your card issuer's fees.

Questions: contact@spacial-solution.com